Transaction, order, invoice and subscription statuses explained
A plain-English guide to every status you'll see in Arca — on payments, orders, invoices, and subscriptions — and which ones need your attention.
Good to know: a single payment outcome updates several records at once. For example, a failed charge can move an order to Open, its invoice to Past Due, and the subscription to Unpaid at the same time — they're different views of the same event.
Payment statuses
Status
Meaning
Succeeded
Payment went through and the money was captured.
Pending
Being processed; the outcome isn't confirmed yet.
Incomplete
Started but not finished (e.g. awaiting an action).
Uncaptured
Authorized (funds held) but not yet captured.
Reserved
Funds reserved by the processor, pending settlement.
Failed
The attempt failed.
Canceled
Declined, canceled, or charged back.
Void
Canceled before it settled.
Disputed
The customer disputed the charge with their bank.
Early Fraud Warning
The card network flagged it as likely fraud.
Refund Pending
A refund has been requested and is processing.
Partially Refunded / Refunded
Some or all of the amount was returned.
Order statuses
Status
Meaning
Draft
Being built; not finalized yet.
Open
Finalized and awaiting payment.
Paid
Paid in full.
Trialing
In a free trial before billing begins.
Past Due
Payment is overdue.
Void
Voided before payment.
Canceled
Canceled.
Abandoned
Started but never completed (e.g. abandoned checkout).
Invoice statuses
Status
Meaning
Draft
Being prepared; not yet issued.
Open
Issued and awaiting payment.
Paid
Paid in full.
Past Due
Payment is overdue.
Uncollectible
Written off as unlikely to be paid.
Void
Canceled — no longer owed.
Partially Refunded / Refunded
Some or all of the amount was returned.
Subscription statuses
Status
Meaning
Active
Live and billing successfully.
Trialing
In its free-trial period before billing starts.
Scheduled
Set to start on a future date.
Paused
Temporarily paused; will resume.
No Collection
Active, but payment isn't being collected for now.
Unpaid
A renewal payment failed or is outstanding.
Canceled
Ended.
Which statuses need your attention
Past Due / Unpaid — a payment is overdue. Update the customer's payment method or re-send the invoice; automatic charges retry a few times.
Disputed / Early Fraud Warning — respond through your bank/processor dispute process and review the charge.
Refund Pending — a refund is on its way; allow 5–10 business days.
Uncollectible — you've written the invoice off; no further collection happens.
Still having trouble?
Contact Arca support and include:
The record type (payment, order, invoice, or subscription) and its ID
